A & R Hospitality Group is looking for an Assistant General Manager that can support the General Manager and the overall operations of the hotel. Hotel experience is preferred.

About A&R Hospitality Group:

A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $150 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, and Wyndham, as well as independent brands in six competitive markets. For additional information, please visit the company’s website at www.anrgroup.com.

The AGM will support the General manager and add value in all efforts that lead to maximizing hotel operations including guest and employee satisfaction, financial performance, sales, revenue generation, and delivering a return on investment to ownership. They will oversee and model efficient and courteous service throughout the hotel in accordance with the standards of A&R Hospitality while maximizing revenue.

We are in search of qualified candidates who can excel at the following:

• • Direct and coordinate the activities of the front desk, housekeeping, reservations, guest service, security, and maintenance.

  • Motivate, coach, and train department supervisors.

  • Ensure all Standard Operating Procedures are adhered to and take corrective action as needed.

  • Maximize ADR and Occupancy by ensuring proper guest service protocols are in place and all brand service alerts are responded to in a timely manner.

  • Coordinate communications between Sales and Operating departments.

  • Understand financial statements and budget including labor guidelines.

  • Ensure everyone in the department is trained and are using Quore daily.

  • Manage all aspects of the safety program including training, reporting and incentives. Acts as the property’s Safety Champion.

  • Work with the General manager to control department head schedules, expenses, and implement cost-saving strategies.

  • Maintain the confidentiality and security of proprietary company information, correspondence, reports, and files.

  • Maintain a cooperative and positive work environment.

  • Coach and inspire team members to live out the brand promise daily in order to achieve optimal guest service scores.

  • Review GSS weekly and work with team members to improve service standards and increase survey respondents.

  • Take every opportunity to deliver outstanding customer service.

  • Ensure that the following front desk areas of responsibility are handled properly, with thoroughness, accuracy, and efficiency, in a friendly environment.Ensure messages, wake-up calls, mail, and faxes are handled properly.

  • Personally assist Front Desk Agents during peak times, breaks, tardiness, and absences.

  • Ensure VIP program is executed properly

  • Relay safety guidelines to guests (in-room safes, safety deposit box, etc.).

  • Review all in-coming reservations, pre-room blocks with special requests, and coordinate special requests with appropriate staff members.

A&R benefits include:

• Competitive pay

• Free HSA Health Insurance*

• 401(k) plan with 4% company match

• Paid vacation time

• Hotel discounts

• Employee Assistance Program

• Continuous training

• Dental/Vision Insurance

• Supplemental Insurance Available

• Free Teladoc

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.